Frequently Asked Questions

What’s on your mind? Here are the answers to your most pressing questions. If you can’t find what you’re looking for, please get in touch.

Making a booking

Payment, invoices and documents

Your journey

Extras, fuel and products


  • To hire a vehicle with us, you need to be 20 years of age and have held a driving license for at least one year. Hirer needs to be at least 22 years of age to hire a van.

  • You can book a vehicle online anywhere in the world, at any time of the day. Simply choose your location, find your perfect model and set a date. Alternatively, you can also call us at +95 (0) 9977 875 099 or e-mail to

  • We understand plans can change or you might change your mind.

    Whether you want to upgrade your vehicle or add extra comforts, it’s effortless updating your booking. Simply call our reservations team at +95 (0) 9977 875 099 or e-mail to

    You won’t be charged for any updates made at least 48 hours prior to your reservation. But if you upgrade with higher value services you will pay the difference. If you downgrade, we unfortunately can’t repay the difference so please choose carefully.

    You should always review the terms and conditions when you book, which include everything you need to know ahead of your journey.

  • Yes, debit (prepaid) cards are accepted however they are not accepted at the counter for rental deposit. A cash payment or payment via credit card is required for deposit.

    And don’t forget to bring your payment card when you collect your rental.

  • The excess is the amount you pay if something goes wrong during your journey. For example, if you have an accident or your personal belongings are stolen from your hire vehicle. The amount you pay depends on the vehicle you hire, which country you hire it in and whether you choose to reduce the excess by upgrading your level of cover.

    When you hire a vehicle with us, you’ll automatically receive third party and vehicle damage (Collision Damage Waiver) to safeguard you on your journey. If you book on the US website you may find that vehicle damage and vehicle theft cover are not included, as some American credit cards provide insurance for car hire.

    Third party cover is the basic level you need to hire a vehicle – that’s why we always include it. Should you damage another vehicle or passengers and their property, you won’t have to pay for their repairs or injuries.

    But, if you have an accident you will still need to pay a fixed excess fee – unless you upgrade your cover. Find out how much you pay depending on what you hire and where you hire it. We also offer Personal Accident Insurance in case you’re injured in an accident.

    Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

  • Yes, it is possible for you to hire a vehicle and drive abroad. However, due to the road traffic law, we are required to prepare documents to apply for special permission in advance from the relevant departments. We recommend that you contact us via e-mail at well advance so that we can assist you with the process.

  • Yes – the additional driver(s) will also need to be present to show their driving license in person as well.

    Per Myanmar regulations, foreigner who enters into Myanmar with tourist visa requires to have a valid international driving license for the car hire. For foreigner who is in Myanmar with non-tourist visa or the locals, the local Myanmar driving license is required for the hire. However, ASEAN driving license is allowed and accepted for the hirer who are from the ASEAN countries.

    If you’re driving abroad, you and your additional driver will also need to bring your International driving license.

  • Unfortunately you can’t. We need to see your driving licence before you get behind the wheel.